Skype Interviews: Is it more tricky?
The job interview is an ordeal that most people face at some stage in our career. But as video starts to take the place of the face-to-face interview, is it easier or harder now to land your dream job?
The job interview as we know it may never have existed if it wasn’t for Thomas Edison.
Frustrated with hiring college graduates who lacked the right knowledge, Edison devised the first employment questionnaire to narrow down his applicant pool.
The survey was thought to be so difficult that in 1921 the New York Times nicknamed it a “Tom Foolery test” and claimed only a “walking encyclopaedia” could succeed.
Questions included: “What is the weight of air in a room 20ft x 30ft x 10ft?” and “Where are condors to be found?”
But today the trick to making a good impression at interview may be less about what you know and more about how you come across on camera.
Jean Luc, a 30-year-old marketing professional from Greenwich, recently had his first video interview for a role at a web start-up company based in Berlin.
“I had the usual nerves before my interview. But I Skype all the time as my parents live in South Africa so it felt like a much more familiar process. What I found quite disconcerting was when I first turned on the video, my interviewer had his camera turned off.
“It would have been awkward if I turned my camera off and on again so I just went through the interview with a black screen. It was a bit like talking to myself.”
Looking in the wrong place is just one of the common pitfalls of video interviews, says New York-based career coach and blogger Megan Broussard.
“It’s tempting to watch yourself in that little box to make sure your hair isn’t in your face or that you’re not making weird facial expressions. But the truth is that it is very distracting to the other party and can come across as shy and even insincere – two qualities both employers and new hires want to avoid.
“It’s OK to watch the speaker on the screen, but respond by looking into the camera to create the illusion of direct eye-contact, always.”
In the US more than six out of 10 HR managers now use video to interview job applicants, according to a survey.
A growing number of UK firms are adopting a similar approach, says Claire McCartney, from the Chartered Institute of Personnel and Development (CIPD).
“Video interviewing is becoming an attractive option as organisations branch out overseas,” says McCartney.
As well as live interviewing on services like Skype, some firms are giving video “questionnaires” for candidates to record.
The UK company, Webrecruit, reports a steady increase in the use of automated video interviewing over the past few years. Employers can view recorded responses from candidates in their own time.
“Clients will input their questions, then the candidate receives an automated email inviting them to sit the interview,” explains Webrecruit’s Leona Matson. “The interviewee can then sit the interview within an allocated time frame, the answers are recorded, and then the client can view it at a time that suits them.”
As hiring becomes more global for candidates and employers, video interviews can be much more cost-effective.
In 2012 employers in the UK spent an average of 10 working days interviewing, 16% of the working week travelling to meet candidates and £3,286 reimbursing candidates’ travel expenses, according to a survey carried out by Cammio – a Dutch company specialising in online video services.
“The significant drain on time and resources companies face when scheduling and carrying out interviews means for many, it can be an expensive and time-consuming task,” says Matson.
For large firms with international graduate schemes, the savings can be significant. Sellafield’s graduate scheme cited cost savings of £14,000 using video technology to screen interview candidates.
The European Organization for Nuclear Research (CERN) also report cutting recruitment costs by 20% using automated video assessments for first-round interviews.
First impressions are still crucial.
“You can definitely gain a better first impression of candidates using a combination of video and CV rather than their CV only,” says Walter Hueber, chief executive of Cammio. “It’s much more visual and allows you to get a broader assessment of the candidate.”
How to cruise a video interview
- Set the stage: Make the room you’re in a reflection of your work -polished
- A plain backdrop can be less distracting
- Test the lighting: Even if your camera isn’t the highest quality, make sure it flatters your features and the interviewer can see you clearly
- Dress the part: Be as conservative as the organisation – wear smart bottoms in case you have to get up during the interview
- Work the camera: Minimise the video image of you so you’re not tempted to watch yourself
- The employer expects eye contact and anything else will distract him or her
- Do a test run: Call a friend or family member to make sure speakers and microphone are working and they can hear you clearly
Tips from Megan Broussard – aka Professional – a career coach and blogger from New York
- 7 questions on CVs
- Advice on how to crack a job interview
Job interview bear traps
In a tough job interview even the smoothest candidate can come unstuck. How to respond if you find yourself in a job interview from hell?
It’s not unknown for interviews to start with a deliberate attempt to unsettle you. A similar tactic is the googly.
“The interviewer will put you under pressure to see how you react. Once you see that it is what they are driving at, try to keep calm,” says Simon Mitchell, of leadership consultants DDI.
“The most important thing is to be authentic, to say the truth. The worst thing you can have happen to you is to be asked a question where you have to cover up.”
But does the technology give the younger generation an unfair advantage?
“It can take some getting used to,” says Peter Russell of VuCall, a company offering video consultations based in London. “When we started three years ago, it took some time for people in a business context to feel comfortable seeing themselves on screen. After a while though, they just got used to it and learned to relax.”
Jean Luc says he would prefer to do all his interviews via video in future, to avoid unnecessary anxiety.
“This way you avoid the pressure of getting to the interview on time, getting stuck in traffic or worrying so much about what to wear. I felt much more at ease interviewing at home and I was able to think more clearly before responding.”
But sometimes you can’t beat face-to-face contact says Mike Parker, who runs Pitchcoach, a business communication consultancy.
“I suspect that for senior jobs face-to-face will continue. You can’t see the handshake. You can’t see how they walk into the room.
“Half of all business travel, in theory, could be substituted with telecommunications, but it isn’t. Why?”